• I’ve never used Zoom before – what if I can’t figure it out?

This is new technology for many of us!  Don’t worry – it’s easier than it appears.  If you are unsure of how to access our classes with your link, please see our cheat sheet with illustrations to help guide you through.  Still having trouble – call us and we will talk you through it.  

• What if I need the trainer to help me with adaptations?

Many of our class participants are at differing levels of ability.  Feel free to remain seated in a stable chair throughout the class, or, if standing, be sure you have a counter or something to help you with balance nearby.  If you have a specific concern, such as a recent injury or surgery, please let your trainer know before class so they can help you with modifications throughout the session.  For detailed information on how to access mute, chat and video features, please see our  informational handout.  

• Can others see and hear me in class?

Having your video on is optional. To fully connect with your classmates and trainer, we encourage you to turn your camera on!

You may be automatically muted upon entering the class, but feel free to unmute. Out of respect for your fellow class participants, we ask that you mute yourself if you have any background noise going on that could interfere with others’ ability to hear the trainer (ie:  dogs barking, traffic, television, ringing phones, etc…).

• Will the classes be recorded?

The class may be recorded for attendance verification, but the recordings will not be available for viewing after the class.  

• I am new to group fitness classes.  Will I be able to keep up with the class?

Yes, if you are new, you may want to login 10 minutes early to meet your instructor and other class participants, but all of our classes are intended for you to move at your own pace.  Feel free to rest or exert yourself as suits your needs.  

• What time should I join my online class?

Just like in our on-site classes, we encourage you to login early to get settled into your class.  This way, if you have technical issues, we may be able to help troubleshoot and get you into class on time.  

• How should I set up my home space in preparation for a class?

Find a quiet space, where you will have enough room to spread your arms and legs out comfortably without knocking into furniture or walls.  If you can, set up your camera so that your trainer can see your full body – that way, they can help with any alignment tips during class.  Have a sturdy chair without wheels on it nearby.  Some classes conduct most exercises from the chair.  If standing, the chair is good to assist with balance.

• I don’t have a computer, can I still join?

You can join Zoom very easily from your Smartphone or tablet.  Just download the Zoom App from the App Store.  It may be a bit harder to see your trainer on a small screen, but it works to get you moving!

• Besides a sturdy chair, do I need any other equipment?

Your instructor may suggest specific equipment to use during class, such as a small set of dumbells, but, if you don’t have access to them, feel free to grab 2 cans of veges from the pantry or a couple of water bottles.  

• I am new to Zoom. What do I need to do?

You can simply access Zoom from your web browser to participate. You can download the Zoom app or set up a Zoom account to join class but it isn’t required. If you have trouble, please visit the Zoom FAQ. Visit Zoom’s privacy policy here.

• I can’t get my class started on Zoom. What should I do?

Make sure your internet connection is working. If that isn’t the issue, try restarting Zoom. If you’re still having trouble, please try the Zoom FAQ or contact us at kellyn@live2bhealthy.com.  If you are new to Zoom, may we suggest you test out the link we give you prior to the first day of class.  That way, if you have trouble, we have more time to help you.  Don’t worry that you will “accidently join another class” at a time other than your class time.  That link is only for your class and accessing it at a time other than during class will be like entering an empty classroom.  

• Do I need a fast internet connection to take a Live class?

Most internet connections, broadband or wireless, should be acceptable.

• What if I lose my connection during class?

Internet connections can be unstable or lose connectivity. If you get disconnected during a live class, reconnect using the same Zoom link you were emailed before class. If you need additional technical assistance, contact kellyn@live2bhealthy.com.

• Why does my video keep freezing?

Live classes may freeze if your network bandwidth is low. This can vary from day to day, depending on weather and local usage.  

• How can I fix sound issues I’m having during class?

The volume level will vary depending on your device and internet connection. Try adjusting the volume controls on your computer, mobile device or speakers.

A sturdy chair.  

Occasionally, our trainers may use mini-balls, bands or loops during class.  You may feel free to substitute items you have around the house, including hand weights or even water bottles.  If you would like to have your own equipment, we can mail you a set directly to your home for $55.00, including postage.  Contact us for more information:  kellyn@live2bhealthy.com